In 2020, we saw a spike in activity around Diversity & Inclusion (D&I) and a renewed focus on the Black Lives Matter (BLM) movement. In June of that year, after the horrific murders of George Floyd, Breonna Taylor and Ahmed Arbery, we saw floods of diversity statements on company websites, black squares appeared all over Instagram and inclusivity organisations were bombarded with requests. It was reassuring to see this level of enthusiasm for something that is one of the most crucial world problems to solve. …


Burnout isn’t a new phenomenon. It’s been a threat for some time. But in 2020, burnout became pervasive. It spread throughout our homes and workplaces, just as quickly as the virus which turned our lives upside down. The difference is that, for the virus, the global medical community sprung into action to protect our communities and find a vaccine. However, for the burnout pandemic, there has been little change in terms of targeted action. …


Photo by Vlado Paunovic from Pexels

2020 was a year like no other. Uncertain. Unprecedented. Unbelievable. I’m sure that I’m not the only one sitting here thinking, “Was it even real?” And yet, here we are.

But while it’s true that 2020 has been marred by constant disappointment, heartache and fear, it has also been a year of reflection and renewal. Almost everything we once thought was certain has been challenged. How we work. How we socialise. How we date. And, more recently, how we do Christmas. Many of us, myself included, have gotten more in touch with who we are and what’s important to us…


Photo by Luis Villasmilon Unsplash

Let’s start with a few questions:

  • Do you constantly feel exhausted no matter how much sleep you get?
  • Do you have a sense that nothing you do will make things any better?
  • Do you find that you care less about things that are usually important to you?

If your answer is yes to one or more of these questions then you might be suffering from burnout.

It wouldn’t be surprising either. A study published last year found that 90% of participants reported feeling stressed “most of the time”. This was the case before the pandemic which we know is having…


Graphic created by the wonderful Emma Potter!

So here we all are, it’s 2020 and we’ve all been thrust into a digital transformation whether we like it or not. We’ve all had to rethink how we work, live and play in a world where physicality is strictly limited. For many of us, this has meant changing the way we collaborate, such as shifting from physical workshops that were primarily face-to-face to fully digital ones.

I’m not going to lie, this freaked me out. I have long been a dedicated advocate that workshops MUST be in person and I’d loathe the question, “is there going to be a…


Photo by Jakayla Toney on Unsplash

I have no idea how to start a blog like this. I guess I’ll just get straight to the point.

This week, I sent an email to my team regarding the large and appropriate response to the murder of Black Americans by police officers, which has taken place over the last several days. I realised that I’d been sharing and taking action on my personal social channels, but had been silent in the workplace, except for a few one-on-one conversations. This had to change.

The purpose of the email was to respond with a stance on the current situation and…


Photo by rob walsh on Unsplash

Last week, I was fortunate enough to join Tech Circus on one of their Design Leadership panels, where the topic of conversation was leading through a crisis. If you’d asked me whether I’d be comfortable speaking about this a few months back then I’d have probably said, “errr nah, thanks”, but fast forward to now and it’s something I’m actually desperate to talk more about.

Why? Well, I strongly believe that now more than ever, and during a crisis in particular, a different type of leadership is needed from what we’ve been taught in the past. It’s a strong “see…


The classic service design analogy. Graphic created by Tom Tyler of SPARCK.

On Friday 24th April 2020, my good friend Alicia and I were astounded to have 187 awesome people, including both my mum and dad, join us from around the world for a chat about why we think everyone should, and can, think like a Service Designer. During the hour long event, titled “Yes. We. Can! (all think like a Service Designer”, we gave a bit of context around what service design is, why it’s so great and then shared our tips for shifting your mindset. If you missed it, you can watch it here.

It was a great session, with…


A guide to goal-setting greatness

Photo by Markus Winkleron Unsplash

A note since I first published this article in Jan 2020:

It’s safe to say that this year [2020] has turned out like none of us could have anticipated. So it’s likely that the goals you may have set at the start of the year aren’t so relevant anymore. I know the feeling. But this isn’t something to feel disheartened by. Whether you’re a business or an individual, revisiting your goals and adjusting them on a regular basis is super important. It’s never too late, or too early, to start over. I wrote the approach below at the start of the year, as part of my personal, annual goal-setting cycle, but…


Originally published at https://www.linkedin.com on May 5, 2017.

Photo by Element5 Digital on Unsplash

HAVE YOU HEARD THE NEWS?! There’s going to be another UK General Election!

Of course, you knew that already, unless you’ve been living under a rock.

But, just in case you have somehow missed this virtually unavoidable piece of news, let me fill you in. On Tuesday 18th April 2017, Theresa May, or TRESemmé as my mum enjoys calling her, announced a snap election that will take place on 8th June in a surprise statement outside Number 10.

Natalie Pearce

〰️ Co-founder: The Future Kind Collective 〰️ We help companies to define their purpose, design their culture and grow their impact

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